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upon checking my bank account on payday i noticed an unusual charge that i didnt authorize..after calling my bank & calling the Cool Handle website,i wasnt able to resolve the issue with Cool Handle,the woman who answered was a foreigner,i couldnt hardly understand her,plus there was static in the line.So this was the amount taken from my account $5.25 INTERNATIONAL PROCESSING FEE!..I LIVE IN THE US!..$262.80 for the service i guess.They say they have a NO REFUND POLICY!..I say i didnt sign up,resend me the email showing confirmation..Im still waiting for that,cause IT NEVER HAPPEN!.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $275. This person is overall dissatisfied with Coolhandle. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Kerrville, Texas, United States #992322

I signed up only 12 usd was to be pulled 2xs they pulled out over 200 then my bank called from fraud I will be given letter to fill out but they would not honor the withdrawal they they need 1000 cust they been in business years

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