CoolHandle
CoolHandle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHandle has 1.3 star rating based on 59 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I regret doing bussiness with this company, For nearly 3 years they were reasonable but then things changed.
Cons: Deceptive advertising, Dishonest misleading, Misleading.Recent recommendations regarding this business are as follows: "Very difficult to get issues taken care of quickly. There sould always be an 800 number for customer service that is always easy to see and or access as well, which does not appear to be the case with CoolHandle.", "Watch what you purchase", "give future customers the ability to talk to a person to get heip getting started", "avoid!", "Do not use them!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHandle has 1.3 star rating based on 59 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I regret doing bussiness with this company, For nearly 3 years they were reasonable but then things changed.
Cons: Deceptive advertising, Dishonest misleading, Misleading.Recent recommendations regarding this business are as follows: "Very difficult to get issues taken care of quickly. There sould always be an 800 number for customer service that is always easy to see and or access as well, which does not appear to be the case with CoolHandle.", "Watch what you purchase", "give future customers the ability to talk to a person to get heip getting started", "avoid!", "Do not use them!".
Most users ask CoolHandle for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top CoolHandle Reviews
"My verification link is saying expired or invalid"
I tried to verify my email and it said 'expired or invalid', but when I first signed up and went to my email, it said 'verified'. I'm not very happy about...
"Cancelation needed of Invalid Invoice C-INV-44442"
I keep receiving invoices two duplicates Invoice: C-INV-44442 The total amount due is: $175.99 email at macdonaldjean@***.net for services. However, I have...
Lake In The Hills, Illinois
No good customer service
None
We remember this that what your phone line always say..
We remember this
We remember this
We remember this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My verification link is saying expired or invalid
I tried to verify my email and it said 'expired or invalid', but when I first signed up and went to my email, it said 'verified'. I'm not very happy about this, no one is helping me. I've sent several emails and tickets.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelation needed of Invalid Invoice C-INV-44442
I keep receiving invoices two duplicates Invoice: C-INV-44442
The total amount due is: $175.99 email at macdonaldjean@***.net for services. However, I have submitted several tickets for cancelation of 2024 yearly service.
This invoice is no longer applicable I submitted cancelation of products with 1 to 3 days of renewal date. I do not use this product and since I went the correct ticket procedure to cancel all products listed on the invoice I want the invoicing to cease. This invoice will not be paid.
I would appreciate your help in this matter and would like an email notification confirming cancelation of said invoice as stated above in this message. Please resolve and confirm as soon as possible.
Regards,
Jeanne MacDonald
macdonaldjean@***.net
- Difficult to resolve
Preferred solution: Confirmation of cancelation of invoice. On the *** of harassment with emails of failed payments that are not valid.
User's recommendation: Very difficult to get issues taken care of quickly. There sould always be an 800 number for customer service that is always easy to see and or access as well, which does not appear to be the case with CoolHandle.
Los Angeles, California
Newbie
My husband and I just signed up and he had a question on actually how to get started and created a ticket. I found a phone and called it.
The rep was very pleasant and I told her I was worried that this is a scam
She said that we can call the number 24/7. Hope this works out for us!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Page won't take my phone number
I paid for a web builder cash site 4 days ago I still have no information on how access the site or how to start making money
Preferred solution: Deliver product or service ordered
User's recommendation: Watch what you purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Help getting started
I had a scheduled call at 9:15 this morning for assistance getting started and I opted for a call back instead of listening to background nothing. I would like to reschedule -I am very interested in this process. Please email me with a new time.
Preferred solution: some assistance getting started-explanation on what I actually bought
User's recommendation: give future customers the ability to talk to a person to get heip getting started
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Boston, Massachusetts
They are not letting me cancel and wasting a lot of my very precious time!
They are not letting me cancel and wasting a lot of my very precious time!
They definitely 100% intentionally make it extremely difficult to cancel! To cancel you need your password, but, I don't have a password set up yet, and to "retrieve" it I need a client ID, which I was never given!
I've been calling for 2 hours! And it keeps saying to call back! The person who called me? So nice and believable?
Not available. Arrrggg! "Slow refunds" Is all it says on one website which supposedly has a lot of reviewers, which I'm sure is them running it and skewing the results.
SCAM. They hope I give up and don't request my $89 back.
Worst $89 risk I ever took. And they won't refund $15 worth...
User's recommendation: Do not use them!
Fair Oaks, California
Dude in sales is so rude!!!!
The dude who answered the sales line was so rude and unhelpful! I highly don't recommend this company!!!
User's recommendation: avoid!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need cancellation form so I can get a full refund
Process wouldn't accept my bank card during last phase of billing. It said my card had to be 3 d enabled. I just want a full refund
- Its return policy is a con
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I cannot find my web page anywhere on the internet I can only find it on cool handles site
Other domain providers or web hosts have my .com for sale that I purchased from cool handle for sale
Preferred solution: Let the company propose a solution
Refund
I cancelled my membership and found out it is still open I would like it cancelled and closed and my refund.
Preferred solution: Full refund
I was treated very well but
I signed up to see if I could work the magic of on line income and I found out very quickly that the system which Coolhandle uses was too complicated for me. I, therefore, decided that I would discontinue my use of the plan.
I was told when I signed up that I could get my money back if I discontinued my work within a certain time period. I said to Coolhandle that I was not going to continue and asked for a return of my money. I reported this well within the time frame allotted. My credit card shows that the amount has not been reimbursed for the money I gave them.
I would like very much to have my money returned.
Thank you very much. John Boynton
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
It does not follow through with promised refund/s EVER
This is the worst company I have ever come in contact with. They rarely answer their emails and phone calls.
I have been waiting since 7/11/2018 for a refund that I have on paper from this company and I continue to get the brush off.
The court is NEXT>
JT
- Totally misleading scam
- Promised a refund in july last year nothing yet except excuses
- Dishonest misleading
Preferred solution: Full refund
No promised website set up was created yet they keep billing hostings fees
Nov. 2018 - to today June 2019 - You can't talk to anyone they only have an answering service that takes the call and passes on information. as you can see with the picture below the web site was never set up.
- Dishonest misleading internet crooks deceptive advertising
- Dishonest misleading
- Misleading
Preferred solution: Full refund
Not a client
I have been trying to CANCEL something that was never started because I can not see the website on my computer. I keep getting text messages that a bill has just been submitted, what bill I can not get through to your web site please CANCEL .
I sent you a reply the first month you sent me a notice and I never heard back . please CANCEL please respond back thank YOU
- I regret doing bussiness with this company
Preferred solution: just cancel the account that i do notknow i had
Valdosta, Georgia
Kinsleysretail.com
I Changed my mind about your company can I get my $47.00 refunded back to my card
About
CoolHandle started as a group of IT professionals in early 2001 to introduce a new standard in the fast changing environment of web hosting. The mission of the company is to achieve 100 satisfaction, which is guaranteed by its professional service and friendly support. With over a decade of web hosting experience on various hosting platforms and operating systems, particularly Apache and Linux, Coolhandle brings a wealth of knowledge and the capability to handle any hosting needs. The company provides Hosting services Web Hosting, Reseller Hosting, and Domain Names as well as support Knowledge Base, Support Request, Video Tutorials, and Client Area. There are additional products available for existing customers. They are Package Add-Ons, Domain Name Services, Web Design, and Content Delivery, etc. Coolhandle is based in Watford, Hertfordshire, UK.
CoolHandle is ranked 90 out of 403 in Hosting category
USA
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Anyone who wants to get there funds back from CoolHandle.com, who asked for a refund in timely manner or was mislead by Cool Handles "30 day cancellation" period should send an email to CoreGreenMarketing@***.com - lets make sure they can't take more from the American public.