CoolHandle
CoolHandle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHandle has 1.4 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I regret doing bussiness with this company, For nearly 3 years they were reasonable but then things changed.
Cons: Deceptive advertising, Dishonest misleading, Misleading.Recent recommendations regarding this business are as follows: "Very difficult to get issues taken care of quickly. There sould always be an 800 number for customer service that is always easy to see and or access as well, which does not appear to be the case with CoolHandle.", "Watch what you purchase", "give future customers the ability to talk to a person to get heip getting started", "avoid!", "Do not use them!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHandle has 1.4 star rating based on 57 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I regret doing bussiness with this company, For nearly 3 years they were reasonable but then things changed.
Cons: Deceptive advertising, Dishonest misleading, Misleading.Recent recommendations regarding this business are as follows: "Very difficult to get issues taken care of quickly. There sould always be an 800 number for customer service that is always easy to see and or access as well, which does not appear to be the case with CoolHandle.", "Watch what you purchase", "give future customers the ability to talk to a person to get heip getting started", "avoid!", "Do not use them!".
Most users ask CoolHandle for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation needed of Invalid Invoice C-INV-44442
I keep receiving invoices two duplicates Invoice: C-INV-44442
The total amount due is: $175.99 email at macdonaldjean@***.net for services. However, I have submitted several tickets for cancelation of 2024 yearly service.
This invoice is no longer applicable I submitted cancelation of products with 1 to 3 days of renewal date. I do not use this product and since I went the correct ticket procedure to cancel all products listed on the invoice I want the invoicing to cease. This invoice will not be paid.
I would appreciate your help in this matter and would like an email notification confirming cancelation of said invoice as stated above in this message. Please resolve and confirm as soon as possible.
Regards,
Jeanne MacDonald
macdonaldjean@***.net
- Difficult to resolve
Preferred solution: Confirmation of cancelation of invoice. On the *** of harassment with emails of failed payments that are not valid.
User's recommendation: Very difficult to get issues taken care of quickly. There sould always be an 800 number for customer service that is always easy to see and or access as well, which does not appear to be the case with CoolHandle.
Newbie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPage won't take my phone number
Preferred solution: Deliver product or service ordered
User's recommendation: Watch what you purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp getting started
Preferred solution: some assistance getting started-explanation on what I actually bought
User's recommendation: give future customers the ability to talk to a person to get heip getting started
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Boston, MassachusettsThey are not letting me cancel and wasting a lot of my very precious time!
They are not letting me cancel and wasting a lot of my very precious time!
They definitely 100% intentionally make it extremely difficult to cancel! To cancel you need your password, but, I don't have a password set up yet, and to "retrieve" it I need a client ID, which I was never given!
I've been calling for 2 hours! And it keeps saying to call back! The person who called me? So nice and believable?
Not available. Arrrggg! "Slow refunds" Is all it says on one website which supposedly has a lot of reviewers, which I'm sure is them running it and skewing the results.
SCAM. They hope I give up and don't request my $89 back.
Worst $89 risk I ever took. And they won't refund $15 worth...
User's recommendation: Do not use them!
Dude in sales is so rude!!!!
User's recommendation: avoid!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed cancellation form so I can get a full refund
- Its return policy is a con
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI cannot find my web page anywhere on the internet I can only find it on cool handles site
Preferred solution: Let the company propose a solution
Refund
Preferred solution: Full refund
I was treated very well but
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerIt does not follow through with promised refund/s EVER
- Scam artist
- Dishonest misleading
- Promised a refund in july last year nothing yet except excuses
Preferred solution: Full refund
No promised website set up was created yet they keep billing hostings fees
- Misleading
- Dishonest misleading
- Dishonest misleading internet crooks deceptive advertising
Preferred solution: Full refund
Not a client
- I regret doing bussiness with this company
Preferred solution: just cancel the account that i do notknow i had
Kinsleysretail.com
Refund of 278.99
- I regret doing bussiness with this company
- Its return policy is a con
Preferred solution: Full refund
Awaitng Refund $278.99 within 30 day Gurantee Policy
Preferred solution: Full refund
About
CoolHandle started as a group of IT professionals in early 2001 to introduce a new standard in the fast changing environment of web hosting. The mission of the company is to achieve 100 satisfaction, which is guaranteed by its professional service and friendly support. With over a decade of web hosting experience on various hosting platforms and operating systems, particularly Apache and Linux, Coolhandle brings a wealth of knowledge and the capability to handle any hosting needs. The company provides Hosting services Web Hosting, Reseller Hosting, and Domain Names as well as support Knowledge Base, Support Request, Video Tutorials, and Client Area. There are additional products available for existing customers. They are Package Add-Ons, Domain Name Services, Web Design, and Content Delivery, etc. Coolhandle is based in Watford, Hertfordshire, UK.
CoolHandle is ranked 74 out of 384 in Hosting category
USA
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Anyone who wants to get there funds back from CoolHandle.com, who asked for a refund in timely manner or was mislead by Cool Handles "30 day cancellation" period should send an email to CoreGreenMarketing@***.com - lets make sure they can't take more from the American public.